NKW Network Managed Services
Automated, remote monitoring and management of your information technology (IT) networks and assets while reducing your IT costs up to 50%!
Nothing is more essential to your business than the uninterrupted availability of your IT and network infrastructure. NKW Network Services offers a variety of comprehensive managed service plans to lower your business risk and free up resources for core business initiatives. Our managed service plans are designed to maximize performance and uptime, for approximately 50% of the cost of in-house staff.
NKW Network solves problems before they happen!
We proactively monitor your IT and network components remotely and securely, over the Internet, from our Class 4 SAS 70 Type I I data center using advanced automation-enabled tools. Remote remediation addresses issues before problems occur, ensuring your business is always up and running. In the rare instances when on-site assistance is needed, our support network team provides rapid and effective response.
NKW Network managed services provide:
24/7/365 Help Desk Availability
Managed Service Plans
Flexible managed services that keep you up and running, at a fraction of the cost of in-house IT.
NKW Network offers ala-carte managed services for your technology infrastructure, just order what you need!
|Baseline Technology Audit||✓||✓|
|24/7/365 Remote Monitoring||✓||✓|
|Live Help Desk Support||Pre-authorized||✓|
|Proactive Detection & Alarm Notification||Description||✓|
|Remote Remediated Issue Resolution||Pre-authorized||✓|
|On-Site Service, Response & Repair||Pre-authorized for all issues that can’t be resolved remotely|
|Emergency On-Site Support||Pre-authorized|
|Server & Desktop Patch Management||✓|
*Secure Client Portal
|Asset Inventory Management||✓|
|Predictive Failure, Performance Monitoring and Capacity Planning||✓|
|Monthly Reporting||Summary of Alarms and System Snapshot||Summary of Alarms, Issue Resolution, System Health|
|Quarterly On-site Report Analysis||✓||✓|