Managed Services

/Managed Services
Managed Services 2018-01-08T05:55:43+00:00

NKW Network Managed Services

Automated, remote monitoring and management of your information technology (IT) networks and assets while reducing your IT costs up to 50%!

Nothing is more essential to your business than the uninterrupted availability of your IT and network infrastructure. NKW Network Services offers a variety of comprehensive managed service plans to lower your business risk and free up resources for core business initiatives. Our managed service plans are designed to maximize performance and uptime, for approximately 50% of the cost of in-house staff.

NKW Network  solves problems before they happen!

We proactively monitor your IT and network components remotely and securely, over the Internet, from our Class 4 SAS 70  Type I I data center using advanced automation-enabled tools. Remote remediation addresses issues before problems occur, ensuring your business is always up and running. In the rare instances when on-site assistance is needed, our support network team provides rapid and effective response.

NKW Network managed services provide:

systems and networking optimized and monitored 24/7/365. Enjoy the security in knowing your assets are being closely watched while you focus on your business.
reduce overall costs to as much as 50% of the cost of in-house resources.
eliminate hidden costs with flat monthly fees. Pay only for the devices you wish to cover.
free up your technical team to focus on core business activities.
without capital investment or addition of development staff.
secure client web portal provides useful features such as event notification, web portal reporting and problem identification/resolution.
see current usage and available capacity of your network for proactive planning for growth without interrupting service delivery or customer satisfaction.
improve communication between business sites and deliver more consistent customer service.

24/7/365 Help Desk Availability

Managed Service Plans

Flexible managed services that keep you up and running, at a fraction of the cost of in-house IT.
NKW Network offers ala-carte managed services for your technology infrastructure, just order what you need!

We provide monitoring around the clock.  If an alarm is generated, NKW Network will immediately advise you.  You choose how you would like to resolve the problem, either by contracting with NKW Network or by utilizing an in-house or other source to repair the issue.  Unlimited Help Desk support, remote problem resolution and on-site repair can be provided but does not include parts or labor.
NKW Network  provides continuous monitoring plus remote problem remediation by our Support Group professionals. On-site repair can be provided but does not include parts or labor. You also have access to unlimited Help Desk support.
NKW Network can lower your business risk by anticipating and preventing problems thus ensuring more predictable system performance.
In addition to performance, the devices you select are continuously monitored (24x7x365) for software application compliance, device changes and a myriad of other performance metrics.
Plan Feature Monitoring Monitoring+Proactive
Baseline Technology Audit
24/7/365 Remote Monitoring
Live Help Desk Support Pre-authorized
Proactive Detection & Alarm Notification Description
Remote Remediated Issue Resolution Pre-authorized
On-Site Service, Response & Repair Pre-authorized for all issues that can’t be resolved remotely
Emergency On-Site Support Pre-authorized
Server & Desktop Patch Management  

*Secure Client Portal

Asset Inventory Management  
Predictive Failure, Performance Monitoring and Capacity Planning  
Monthly Reporting Summary of Alarms and System Snapshot Summary of Alarms, Issue Resolution, System Health
Quarterly On-site Report Analysis

*Coming Soon